I combine hands-on product design, global research leadership and responsible innovation to help teams build technology people understand, use and trust.
My experience spans early product design at Google Fi, building Global Scalable Research at Uber and responsible-innovation advisory work at Facebook.
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I connect interaction design, research and language to help people understand what a product is doing and what they can do next. Local context shapes those decisions, from the structure of an interface to the way a service explains itself.
I am a highly sought after leader in UX Research to focus on how our technology impacts both the user and the enterprise. I have been honored to have spoken at over 317 speaking engagements internationally.
Whether you seek transformational leadership workshops, TED Talk quality keynotes, or expert consulting, you have found the right person.
I bring questions about potential harm into product decisions alongside usability and clarity. In my Facebook advisory work, I used consequence scanning, foresight and stakeholder immersion to help teams examine who could be affected and how.
I developed Global UX: Designing and Leading Across Cultures with Nielsen Norman Group and teach Global UX, Mobile User Experience and Storytelling to Present UX Work. I help practitioners connect research and design methods to decisions they can explain and act on.
Through Douyon Signature, a design and responsible-innovation consultancy, I work with organizations on product design, research and the human consequences of technology, including AI products. I also lead workshops and speak about design across cultures.
For a product challenge, a team leadership opportunity, teaching or speaking, contact Nancy.
If you’re interested in user experience design, research or engineering, you’re in luck. I’ve created an extensive list of over 100 tools of everything you need, from Incluversal design principles and user tests to analytics to wireframing.
Access the principles sheet and UX tool directory directly. No email signup required.
